Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications.

Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit.

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link speed and duplex settings.

Use the command prompt to ping the product from your computer. For example:

ping 192.168.45.39

Ensure that the ping displays round-trip times.

If you are able to ping the product, verify that the IP address configuration for the product is correct on the computer. If it is correct, delete and then add the product again.

If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare).

Check your system for proper network operating system setup.

Check the status of your protocol on the Configuration page. You can also use the embedded Web server to check the status of other protocols. See Use the embedded Web server.