Clear jams from the fuser area

Clear jams from the fuser area

Use this procedure only in these situations:

●
Paper has jammed inside the fuser and cannot be removed from the top-cover area or the rear-output area.
●
A sheet of paper has torn while you were trying to clear a jam from the fuser.
1.
Turn the product off and unplug the power cord from the product.

HP Laserjet P4010 P4510 ztu pp03 Clear jams from the fuser area

HP Laserjet P4010 P4510 warning Clear jams from the fuser area WARNING!

The fuser is very hot. To avoid minor burns, wait 30 minutes for the fuser to cool before removing it from the product.

2.
Rotate the product so the rear is facing you. If an optional duplexer is installed, lift it and pull it straight out. Set it aside.

HP Laserjet P4010 P4510 ztu dx01 Clear jams from the fuser area

3.
Open the rear output bin.

HP Laserjet P4010 P4510 ztu ob02 Clear jams from the fuser area

4.
Remove the rear output bin. Place your finger near the left-side hinge, and push firmly to the right until the hinge-pin clears the hole inside the product. Rotate the output bin outward to remove it.

HP Laserjet P4010 P4510 ztu ob04 Clear jams from the fuser area

5.
If paper is visible, remove it.

If paper is not visible, push up on the two blue levers on the sides of the fuser, and pull the fuser straight out.

HP Laserjet P4010 P4510 ztu fs01 Clear jams from the fuser area

6.
Remove the jammed paper. If necessary, lift the black plastic guide that is located on the top of the fuser to gain access to the jammed sheet.

HP Laserjet P4010 P4510 ztu jm14 Clear jams from the fuser area

HP Laserjet P4010 P4510 caution Clear jams from the fuser area CAUTION:

Do not use a sharp or metal object to clear paper from the fuser area. You might damage the fuser.

7.
Push the fuser firmly into the product until the blue levers on both sides click into place.

HP Laserjet P4010 P4510 ztu fs02 Clear jams from the fuser area

8.
Reinstall the rear output bin. Insert the right hinge-pin into the hole inside the product. Push inward on the left hinge, and slide it into the hole inside the product. Close the rear output bin.

HP Laserjet P4010 P4510 ztu ob04 Clear jams from the fuser area

9.
Plug the power cord into the product.

HP Laserjet P4010 P4510 ztu pp09 Clear jams from the fuser area

10.
Replace the optional duplexer, if it was removed.

HP Laserjet P4010 P4510 ztu dx02 Clear jams from the fuser area

11.
Turn the product on.

HP Laserjet P4010 P4510 ztu pp10 Clear jams from the fuser area

12.
If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location. See Jam locations.

After clearing all jams, you need to send the print job again because the product power has been turned off.

HP Laserjet P4010 P4510 Clear jams from the fuser area