Diagnostics menu

Diagnostics menu


Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues.


Item
Values
Explanation
PRINT EVENT LOG
There is no value to select.
Press OK to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality.
SHOW EVENT LOG
There is no value to select.
Press OK to scroll through the contents of the event log at the control panel, which lists up to the 50 most recent events. Press the up arrow HP Laserjet P4010 P4510 arrow up Diagnostics menu or the down arrow HP Laserjet P4010 P4510 arrow down Diagnostics menu to scroll through the event log contents.
PAPER PATH SENSORS
There is no value to select.
Use this item to test each of the sensors in the paper path. Press OK to initiate the test, and then use the menus to print an internal page, such as a configuration page.
PAPER PATH TEST
PRINT TEST PAGE
Generates a test page that is useful for testing the paper-handling features of the product.
HP Laserjet P4010 P4510 note Diagnostics menu NOTE:

Set the other items before selecting PRINT TEST PAGE.

Press OK to start the paper-path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the Paper Path Test menu.
SOURCE
Select the tray that uses the paper path that you want to test. You can select any tray that is installed. Select ALL TRAYS to test all paper paths. (Paper must be loaded in the selected trays.)
DESTINATION
Select which output bin to include in the test. You can select all bins.
DUPLEX
Determine whether the paper goes through the duplexer during the paper-path test. The menu item appears only if the device includes a built-in duplexer.
COPIES
Set how many sheets of paper are used from each tray during the paper-path test.
MANUAL SENSOR TEST 1
There is no value to select.
HP service personnel can use this item to manually test a sensor. Locate the sensor inside the product and manually activate it. If the value changes from 0 to another number, the sensor is working.
MANUAL SENSOR TEST 2
There is no value to select.
This item lists additional sensors to test.
COMPONENT TEST
A list of available components appears.
HP service personnel can use this item to test various internal components to isolate the source of a problem, such as noise.
Before beginning a test, set the value for the REPEAT frequency: ONCE or CONTINUOUS. Then, select the component that you want to test.
To identify noise problems, listen carefully as you perform each test.
PRINT/STOP TEST
STOP TIME
Specify a length of time, in milliseconds, at which the product should stop while performing a test.
HP Laserjet P4010 P4510 Diagnostics menu